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Customer Service Rep

Location : Oak Creek WI
Job Type : Temp/Contract to Direct
Reference Code : 000049CZ
Compensation : 16.00 USD/HOUR
Hours : Full Time

Job Description :
 Customer Service Rep

1st shift 8am-5pm

$16/hr



This position is responsible for providing excellent and effective customer service to all customers
by maintaining thorough company product knowledge. The CSR will be accountable for creating,
communicating, and documenting new orders within the sales department.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
• Serves customers by determining requirements, answering inquires and resolving
customer needs
• Accurately process customer transactions via fax, phone, email, etc
• Responsible to achieve customer satisfaction and improve goodwill of the organization
• Understand and communicate the features and benefits of products and how they work
together
• Provide accurate information regarding product availability and shipping status
• Promptly manage the incoming calls of customers and ensure proper attention
• Enter and manage customer orders within the expected time from receipt of the order to
ensure timely shipments
• Ensure the quality of orders by thoroughly inspecting data entry
• Operate company programs/systems (CRM/GP)
• Assist in special projects as needed


Required Qualifications :

 


JOB COMPETENCIES:
1. Detail orientated
2. Effective communication
3. Work in a team environment
4. Ability to follow written and verbal instructions
EDUCATION and/or EXPERIENCE:
Completion of 4-years of high school, or equivalent is strongly preferred
Over 2 year and up to including 3 years’ experience is preferred
LANGUAGE SKILLS:
Read, write and understand English
MATHEMATICAL SKILLS:
Ability to calculate basic math
REASONING ABILITY:
Problem solving skills
ADDITIONAL KNOWLEDGE, SKILLS, and ABILITIES:
Basic computer knowledge
Excellent customer service skills
Microsoft office experience
Professional email and phone etiquette
Good organizational skills
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
associate to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.



 



 


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