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Customer Service Rep

Location : Franklin WI
Job Type : Temp/Contract to Direct
Reference Code : 000048CW
Compensation : 19.00 USD/HOUR
Hours : Full Time

Job Description :
Customer Service Rep


Fantastic company in Franklin with an outstanding long term benefit package (company pays up to 97% of health insurance premiums), competitive compensation and working on a great team! 


If you have 2+ years customer service experience, ideally in a manufacturing or distribution environment processing customer orders, apply today for immediate consideration! 


SourcePoint Staffing won the Milwaukee Journal Sentinel Top Choice Employment Agency 3 years in a row (2019, 2020, & 2021!) Come see why our candidates, employees and clients voted us best to assist in your career search!




Answer  incoming business to business phone calls for customer product inquiries, orders and to resolve customer concerns 

Provide product pricing and delivery information

Perform customer verifications & set up new customer accounts

Initiate customer request for orders changes, including the maintenance of order/customer information files and communicate changes to the appropriate departments

Maintain customer records by updating account information

Resolve product or service problems as follows: clarify customer complaints, determine the cause of problems, select and explain the best solution, expedite corrections or adjustments, and follow up to ensure resolution

Participate in ongoing product training

Issue returned material authorizations (RMS’s) to customers

Required Qualifications :

2+ years customer service experience in an office environment.   Experience in the manufacturing or distribution industry processing product orders a plus

Strong computer proficiency 

Attention to detail to accurately process customer orders using product numbers

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