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Bilingual Customer Service Rep - Spanish

Location : Franklin WI
Job Type : Temp/Contract to Direct
Reference Code : 000048CW
Compensation : 21.00 USD/HOUR
Hours : Full Time

Job Description :
Bilingual Customer Service Rep (Spanish)

 

Fantastic company in Franklin with an outstanding long term benefit package (company pays up to 97% of health insurance premiums), competitive compensation and working on a great team!  Work schedule is 8:30am-5pm Mon-Fri!

 

If you are fluent in Spanish (verbal and written) and have 2+ years customer service experience, ideally in a manufacturing or distribution environment processing customer orders, apply today for immediate consideration! 

 

SourcePoint Staffing won the Milwaukee Journal Sentinel Top Choice Employment Agency 3 years in a row (2019, 2020, & 2021!) Come see why our candidates, employees and clients voted us best to assist in your career search!

 

Summary:

 

Communicate in Spanish (written and verbal) to sales team in Mexico 


Answer  incoming business to business phone calls for customer product inquiries, orders and to resolve customer concerns 


Provide product pricing and delivery information


Perform customer verifications & set up new customer accounts


Initiate customer request for orders changes, including the maintenance of order/customer information files and communicate changes to the appropriate departments


Maintain customer records by updating account information


Resolve product or service problems as follows: clarify customer complaints, determine the cause of problems, select and explain the best solution, expedite corrections or adjustments, and follow up to ensure resolution


Participate in ongoing product training


Issue returned material authorizations (RMS’s) to customers

Required Qualifications :

Must be bilingual (Spanish / English) both written and verbal 


2+ years customer service experience in an office environment - experience in manufacturing or distribution industries a plus 


Must be excited to learn as the position processes orders for 1000's of product skus as a distributor 


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