Account Manager / Customer Service (Direct Hire)

Inside Sales /  Customer Service (Direct Hire!) 

 

Direct Hire Career opportunity with an extremely successful industrial company in Mequon to support existing distributor accounts in a team environment!   If you have customer service experience in manufacturing or distribution supporting industrial product orders and are excited to take the next step forward in your career, apply today!   Competitive compensation and full benefits package!    

 

Summary:

 

-Provide customer service to an assigned group of distributor accounts which building long term rapport with the accounts.
-Provide general product and sales information to distributors to assist in the sales process. Inform Distributors of current promotions, our product offering and new or upgraded products.
-Answer distributor’s inquiries regarding pricing, availability and order status. Perform shipping tracers and provide tracking information.
-Accurately enter (non-E-Commerce) sales orders into the Business System. Responsible for the maintenance and invoicing of all sales orders.
-Train distributors on how to use the e-commerce system to enter their own orders
-With the Purchasing team, provide planned ship dates to distributors for non-stock items, providing updates on delays or changes in shipping dates as required.
-Coordinate all Returned Product Authorization’s (RPA’s) including follow up and disposition of product

- Strong customer service skills in an industrial product environment in manufacturing or distribution industries