Account Manager / Customer Service (Direct Hire)
-Provide customer service to an assigned group of distributor accounts which building long term rapport with the accounts.
-Provide general product and sales information to distributors to assist in the sales process. Inform Distributors of current promotions, our product offering and new or upgraded products.
-Answer distributor’s inquiries regarding pricing, availability and order status. Perform shipping tracers and provide tracking information.
-Accurately enter (non-E-Commerce) sales orders into the Business System. Responsible for the maintenance and invoicing of all sales orders.
-Train distributors on how to use the e-commerce system to enter their own orders
-With the Purchasing team, provide planned ship dates to distributors for non-stock items, providing updates on delays or changes in shipping dates as required.
-Coordinate all Returned Product Authorization’s (RPA’s) including follow up and disposition of product